The thing is that there is a huge amount of applications out there to create conversations, such as , Flow XO, Chatfuel, and many more, which proves the importance already gained by this new channel”.
We search this bot in Telegram and once inside we’ll be asked to choose a language and share our location. Other bots require typing in multiple commands to keep the interaction, for example by using the /answer command to answer a given question. With this in mind, we can easily classify bots according to their purpose: The bots that will change the way we interact are those designed to assist us in decision making, which require a more complex programming.
For example, Amazon is offering Lex: a service to create conversational interfaces with voice and text in any application. The thing is that there is a huge amount of applications out there to create conversations, such as , Flow XO, Chatfuel, and many more, which proves the importance already gained by this new channel. While assistants are generalists, bots are specialists, i.e., they are designed to perform very specific tasks.
Assistants use bots to perform more specific tasks. Likewise, businesses can also use that feedback to improve processes, change strategies, etc., by analyzing the information provided by the application. Contact us if you are an Enterprise, and want to start reaching your customers where they really are.
Something it arguably learned from watching Messenger’s bot launch. This approach has been commendable from a creative standpoint — challenging even the most stalwart brands to think outside of the bot to come up with a concept that would stimulate brand engagement. We expect WhatsApp to provide additional opt-in methods in the future.
Conversations with businesses are encrypted and they can be blocked by the user easily. Our bet is they will follow a path set by Japanese messaging giant, LINE, starting with manual conversations and notifications, to be followed by proper support for a Bot platform. Given that this is Whatsapp’s most aggressive move towards monetization, the real question is how/what they are willing to share with other providers?
We forsee a huge opportunity on WhatsApp as a B2C communication tool. Other platforms such as Messenger, LINE or WeChat have been working towards this goal for a year. It’s evident WhatsApp realizes this behavior has existed for a while now.
Consumers today are interacting with enterprises via chat and they are expecting fast, personalized service from their insurance providers too. Customers & Agents can now get and share information through convenient conversations rather than tedious forms. Any bot building platform needs to be flexible enough to meet changing customer expectations.
For example, Stars & Catz offers a music research engine ability where you can search the name of an artist, band, composer, song and the music search engine will generate the results from the content combining YouTube videos with Wikipedia. In China, there’s a bot called Xiaoice (built by Microsoft) and over 40 million people talk to it on a regular basis, as they would a human friend.